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Mumbai JobsThe IT industry has been zipping ahead in recent times, and every day brings exciting new products and technologies. These technologies have enabled companies to store, process and transmit information better and faster. Most technologically oriented societies have realized that "in information lies power". But the array of new technologies has created a problem of plenty. It has spawned a need for companies that can choose the right technologies for the right environment and then install, integrate and deploy them so that end users and companies can reap their advantages. Ontrack Solutions Pvt Ltd specializes in doing just that: Its biggest strengths are its association with the world's IT giants and its rich experience and high-quality expertise. Address: HR: Gunjan Nandu, Ontrack Solutions Pvt Ltd, D-4131-39, Oberoi Garden Estate, Off Saki Vihar Road, Chandivali, Andheri (E), Mumbai 400072. Tel (D): 66426018. Fax: 66781299. www.ontrackin.com, Omnitech
Email: info@ontrackin.com
Telephone: 664226020
Published On: 25/10/2006 Customer Support Manager (CS)Category: Information Technology * 10-12 years IT Hardware experience. * Qualification: Minimum Graduation. * Capable of managing Service Delivery operations independently. * Good in Man Management - Planning, Hiring, Motivation, Productivity, Disciline, etc * Good in Solution Mobilisation - Skillsets, Spares, Softwares, drivers, patches, etc. * Ensure retention of existing service revenue and payment collection. * Good in SLA Management. * Maintain service quality and ensure customer satisfaction * Spares management. * Coordination with principles & service partners * Timely installations. * Coordinating with vendor/purchase dept for meeting customer requirement. * Lead a team of engineers with highrer productivity. * Excellent Relationship Management (with Vendors and Customers) and Communication Skills. * Lead engineers' team for technical services and supports. * Organise various trainings to engineers related to various technologies. * Giving support and solving typical problems. * Customer meetings at regular intervals and listen to the customer's problems and accordingly preparing action plan to rectify their problems. * Capable of handling Escalations. | Customer Support EngineerCategory: Information Technology Candidates with min of 2 yrs of IT exp. Should have worked as a Customer Support Engineer. | Database AdministratorCategory: Information Technology For Oracle & MS SQL - Candidate should be have minimum of 12 yrs of relevant exp in database administration. | Engiener - Novell NetwareCategory: IT - Network Administration Candidate should have worked on Novell 3, 12 till 6.1 Minimum of 2 yrs of exp is required. Candidate having hands on groupwise would be preferred. | Contact: Rinku Mirgh (HR). Send your CV at: info@ontrackin.com or at the above mentioned address. |
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